Customer Service Process Service - TNI Business school 1

Customer Service Process Service - TNI Business school

What will you learn with the course "Customer Service Process Service - TNI Business school

  • Master the 5-step process of taking care of customers in service industry methodically, systematically, specific steps for you to apply to your work.
  • Understand the nature of the service industry and Marketing 7P in the service industry to help you work with seasoned knowledge as a professional manager and produce breakthrough results.
  • Having know-how to take care of customers in the 5-star service industry, know how to set goals, measure, evaluate, adjust to make the work more outstanding, increase promotion opportunities, opportunities for agencies to increase. profit.

Introduce the course "Customer service process of service sector":

  • Are you a manager, a small or medium business owner in the service industry?
  • You are having a headache with countless problems in customer care process, criteria for customer satisfaction beyond expectations, optimizing resources and retaining customers, increasing profits?
  • Are you an employee working in the service industry who wants to improve yourself and have more facilities for advancement, salary increases, bonuses but not proven to be fully qualified with superiors?
  • You have been struggling to learn, learn knowledge and experience from friends, siblings, colleagues, opponents?

However, you are not satisfied, do not trust all the knowledge and experience that you have collected and learned.     

When you come to this course and read these lines, you are sure that you are a person who is eager to learn, market, progress, desire to succeed and "dare" to act, to "dare" to explore, to learn. and courageously work hard to get what you want.

Course “Service customer service process Is this a turning point for you? That is waiting for you to discover and verify.

Course content "Service of customer care process":

  • An overview of the service industry
  • Customer service process of service industry
  • 5-star customer care tips  

Introducing lecturer: Pham Thi Sam

  • Co-founder - TNI Busness School
  • Lecturer - Marsal Academy   
  • Account Manager - T Agency       
  • 4 years of experience in sales & customer care

Benefits of the course "Customer service process of service":

  • Master the 5-step process of taking care of customers in service industry methodically, systematically, specific steps for you to apply to your work.
  • Understand the nature of the service industry and Marketing 7P in the service industry to help you work with seasoned knowledge as a professional manager and produce breakthrough results.
  • Having know-how to take care of customers in the 5-star service industry, know how to set goals, measure, evaluate, adjust to make the work more outstanding, increase promotion opportunities, opportunities for agencies to increase. profit.

Course content "Service of Customer Care Industry"

  • CHAPTER 1: OVERVIEW OF SERVICE SECTOR

    • Customer Service Process Service - TNI Business school 2 Lesson 1: Introducing the course and explaining the reason for its introduction
    • Customer Service Process Service - TNI Business school 2 Lesson 2: Nature of service industry and Marketing 7P in service industry
  • CHAPTER 2: CUSTOMER CARE PROCESS OF SERVICE

    • Customer Service Process Service - TNI Business school 2 Lesson 3: Step 1: Receive information, requests from customers and advice - Part 1
    • Customer Service Process Service - TNI Business school 2 Lesson 4: Step 1: Receive information, requests from customers and advice - Part 2
    • Customer Service Process Service - TNI Business school 2 Lesson 5: Step 2: Take care when customers start using the service
    • Customer Service Process Service - TNI Business school 2 Lesson 6: Step 3: Care during the customer using the service - Care, observation
    • Customer Service Process Service - TNI Business school 2 Lesson 7: Step 3: Take care of customers using the service - Storing information
    • Customer Service Process Service - TNI Business school 2 Lesson 8: Step 4: Take care when customers finish using the service
    • Customer Service Process Service - TNI Business school 2 Lesson 9: Step 5: Take care after customers use the service - Welcome program
    • Customer Service Process Service - TNI Business school 2 Lesson 10: Step 5: Take care after customers use the service - Gratitude programs
    • Customer Service Process Service - TNI Business school 2 Lesson 11: Step 5: Take care after customers use the service - Organize a customer appreciation program
  • CHAPTER 3: SECRETS TO CARE CUSTOMERS AT A STAR 5 STARS

    • Customer Service Process Service - TNI Business school 2 Lesson 12: Objectives to be achieved and measurement steps
    • Customer Service Process Service - TNI Business school 2 Lesson 13: Some measurement methods and assessments
    • Customer Service Process Service - TNI Business school 2 Lesson 14: Attention when doing customer care
    • Customer Service Process Service - TNI Business school 2 Lesson 15: Summary
  • SUMMARY

    • Customer Service Process Service - TNI Business school 2 Final test
    • Customer Service Process Service - TNI Business school 2 Evaluation course
    • Customer Service Process Service - TNI Business school 2 Related course

Lecturer information at TNI GROUP educational institute

TNI GROUP is an education and business support ecosystem for Vietnamese people with MISSION to enhance the competitive position of Vietnamese businesses in the integration stage, providing methodical knowledge suitable to the practical environment. , and also provide high quality human resources to meet the development needs of Vietnamese enterprises.

In order to initially realize that mission, TNI GROUP has created 5 strategic business units, step by step meeting the development requirements of enterprises, including:

- TNI Business School - MBA For All: the first business school in Vietnam that puts training criteria as methodical and practical as the top.

- T-Agency - AZ Marketing Outsource: Organize implementation and provide roadmap

- Marketing from AZ for Vietnamese businesses

- N-Hub - Job Unlimited Connection: organizes connecting businesses with a vast and diverse resources.

- I-StartLab - Where The Legend Begins: incubating start-up projects and nurturing people with true entrepreneurship.

- Marsal - Marketing In-Hourse Training: On-the-spot marketing training program based on specific issues of each enterprise

View Service Customer Care Process Course:

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