Return Policy

When buying products and services at Miss Tram, please note some of the following information and policies about returning goods.


A. Conditions for bartering:

- Exchange goods must remain intact stamps, labels, unused and have purchase invoices attached.

- Time of exchange within 07 days from the date of purchase.

- Customers can exchange products upon request

- Exchanges only apply to the full-priced products or discounted in the form of gift cards (shopping cards, VIP cards ...). Do not exchange products sold in the promotion if the company has a regulation that goods must not be returned, or the goods have been exchanged once before, unless the product is defective

B. Value of barter:

- The exchanged product must have a value equal to or higher than the value of the goods previously purchased.

C. Handling time for bartering

- Product exchange immediately resolved no more than 01 day (24h)

D. Cases of refusal to exchange products:

- Does not meet the conditions of barter as mentioned above

- Goods look new, intact, but there are signs of dirt, scratches, accessories of the goods are no longer complete or damaged by agents outside the store after buying.


Miss Tram will not accept returns for money in any case.


This regulation is subject to change without notice due to conditions of the commodity standard. So please regularly update information on the Website: receives complaints and questions about the return of goods and services via the following forms:

Miss Tram Company Limited - MISS TRAM CO., LTD

Business Registration Number 0313193663 Issued by DPI 03/04/2015

🏩 Address: 126/6 Phan Xích Long, Phường 3, Bình Thạnh District.

🏩 Address District 1: Số 30 Đặng Thị Nhu, P.Nng Thái Thái Bình, District 1, Tp.HCM.

☎ HotLine: 1900 7018

📱 0909.783.289 - 0937.186.060



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